1.3.b Apply troubleshooting methodologies

  • 1.3.b Apply troubleshooting methodologies
    • 1.3.b [i] Diagnose the root cause of networking issue [analyze symptoms, identify and describe root cause]
    • 1.3.b [ii] Design and implement valid solutions according to constraints
    • 1.3.b [iii] Verify and monitor resolution

    The most important part of troubleshooting any problem is to divide the tasks of problem resolution into a systematic process of elimination. Cisco has broken this process into eight step

  • Define the problem.
  • Gather detailed information.
  • Consider probable cause for the failure.
  • Devise a plan to solve the problem.
  • Implement the plan.
  • Observe the results of the implementation.
  • Repeat the process if the plan does not resolve the problem.
  • Document the changes made to address the problem.Adam, Paul (2014-07-12). All-in-One CCIE V5 Written Exam Guide (Kindle Locations 1380-1389).  . Kindle Edition.